MN Mobile Guy

Services

 

Rather than work out of a central store or office space, all of our employees individually work remotely from home. Whether you're located here locally in Minnesota or anywhere else in the world, most of our services can be performed remotely over the internet, as long as you're very familiar with both mobile devices (understand how to navigate around and perform basic tasks) and computers (be able to navigate the Web, as well as download files and install programs). The technical requirements for doing a procedure remotely would be:

 

• A decently powerful Windows computer (ideally not more than 5 years old, running Windows 10 or 11, Intel Core i3 or AMD A6 processor or higher [or equivalent] and 6 GB of RAM or more). A virtual machine setup is acceptable, as long as it functions well and meets the above requirements. Public computers, such as the ones found at libraries or hotels, are generally not usable for remote services, as they usually have admin or other security restrictions that prevent remote connections from being established and/or programs from being installed
   

• A fast and stable internet connection (minimum 25 Mbps download and 5 Mbps upload). If you're unsure of the speed of your connection, you can check it using Speedtest
   

• A functioning USB cable that has been tested to work with the device that needs servicing

If you live and/or work in the Twin Cities metro and don't have the needed items for remote service, or if you simply feel more comfortable with us handling all the work directly, then we also offer the option for you to meet up with an employee in person to have the work performed. And, for US customers located in other states, mail-in service with average 2-day turnaround period is also an option.